Job Opportunity in Canada
Organization: Genieall Corporation
Position: Systems Support Analyst
Location: Toronto, Canada
Duration: 52 Weeks
Salary: 2500 CAD per month
Visa Type: Young Professionals Work Visa
Deadline: February 4, 2020
Role description
Participate in support queue calls, paying careful attention to requirements and care of our clients. Open, track and close incident and request tickets. Perform daily system health checks, address issues and documents results. Monitor and maintain systems performance and troubleshoot outages within specified SLA. Carry out additional tasks upon request. Meet with both internal and client teams to support pre-sales activities.
Main activities
Escalate critical incidents as necessary while keeping all stakeholders frequently informed.
Contribute to the documentation of processes, systems and configurations.
Work with the sales, project management, and operations teams to define deliverables.
Support the configuration, installation, and testing of systems.
Use industry standard monitoring and analysis tools as required.
3 personal qualities required: Integrity, humbleness, intelligence.
3 measurable results expected: Tickets created vs close, call handling time, positive survey results
Prerequisites
Backgrounds
-
Systems And Computing Engineering✱
Skills
-
MacOS
Mac Usage
Windows PC Usage✱
Windows✱
Microsoft SQL Server✱
MS Exchange✱
TCP/IP✱
WAN (Wide Area Network)✱
WAP (Wireless Application Protocol)✱
LAN (Local Area Network)✱
UNIX✱
HTML
Java
Javascript
Python
SQL
Client Servicing✱
Presentation Skills
Project Management
Training
Nationalities:
- No preferences
Languages
-
English✱
Study Levels
-
Bachelor
Masters
Selection Process
7 days – Round 1
7 days – Round 2
1 days – Application closes
Estimated process time is 15 days
Health Insurance
Yes – provided by company
HOW TO APPLY
Host AIESEC office
AIESEC in TORONTO
info@aiesectoronto.com