Job Opportunity in Hungary
Organization: TeleDirect Telemarketing Kft
Position: Passenger Care Centre Agent (students only)
Location: Budapest, Hungary
Duration: 52 Weeks
Salary: 205000 HUF per month
Visa Type: If not Shengen – Visa D. Free entry countries issue residence permit in Hungary
Deadline: January 6, 2020
Role description
The Passenger Care Centre Agent is overall responsible for the day-today passenger communication and care. Ensures consistent, reliable and high level of customer service in accordance with corporate and departmental service level requirements to meet and exceed customer expectation in the area managed by respective team. 24/7 work, intern is required to work 12 hours long shifts 3 times a week!
Main activities
Responsible for the day-today management of passenger
communication & care during disruptions via templates & automated systems/processes
24/7 PCC agents are sitting in OCC, reporting dotted line to the Duty manager in shift
managing passenger communication for non-standard cases, tailor templates, send manual communication
Ensure flawless communication in between functions managing disruptions real time
Provide input for reports and regularly report on area of responsibility
understanding on site situation from passenger perspective, reporting and activating resources
Liaise with Operations Control and Ground Operations departments in recovery procedures
Oversights all communications going out to customers during disruptions
Follows PCC Manual & Customer Recovery Playbook
Liaise with cross-functional functions reporting to the Senior Duty Manager in OCC in the shift
Informs and briefs respective Call Centres about major disruptions
Responsible to activate ‘Call Now’ for proactive call out campaigns
Monitors real time passenger feedback (once set-up) and managers actions accordingly
Manage systems for SMS/email notification – manage manual sending until automatic solution
Oversights system once automated systems are set-up
Feedbacks system, process and reporting improvement to the PCC Manager
Modifies SMS/email sending timing in IFST
Creates regular reporting connected to own area of responsibility, set-up by PCC Manager
Respond to ad hoc requests for management information
Identify new functional opportunities that will strengthen customer engagement
Participate in strategic projects to improve departmental performance
Being up-to date in relevant WIZZ policies and procedures as well as on-going campaigns
Prerequisites
Backgrounds
-
Communication & Journalism
Marketing
Skills
-
Internet Usage✱
Communication✱
Writing
Handling Pressure✱
Computer✱
Analytical Thinking✱
Organisational Management
Nationalities: No preferences
Languages
-
English
Study Levels
-
Associate Degree
Bachelor
High School
Other Tertiary Education
Selection Process
2 days – 1st e-mail touchpoint
2 days – Student Certificate check
5 days – Call interview with AIESEC
7 days – Interview with the company
7 days – Technical interview with the company
7 days – Offer
Estimated process time is 30 days
Health Insurance
Interns responsibility.
HOW TO APPLY
Host AIESEC office
AIESEC in Budapest Business School – PSZF
jozsef.sike@aiesec.hu