Job in Hungary – Passenger Care Centre Agent

Job Opportunity in Hungary

Organization: TeleDirect Telemarketing Kft

Position: Passenger Care Centre Agent (students only)

Location: Budapest, Hungary

Duration: 52 Weeks

Salary: 205000 HUF per month

Visa Type: If not Shengen – Visa D. Free entry countries issue residence permit in Hungary

Deadline: January 6, 2020

Role description

The Passenger Care Centre Agent is overall responsible for the day-today passenger communication and care. Ensures consistent, reliable and high level of customer service in accordance with corporate and departmental service level requirements to meet and exceed customer expectation in the area managed by respective team. 24/7 work, intern is required to work 12 hours long shifts 3 times a week!

Main activities

Responsible for the day-today management of passenger

communication & care during disruptions via templates & automated systems/processes

24/7 PCC agents are sitting in OCC, reporting dotted line to the Duty manager in shift

managing passenger communication for non-standard cases, tailor templates, send manual communication

Ensure flawless communication in between functions managing disruptions real time

Provide input for reports and regularly report on area of responsibility

understanding on site situation from passenger perspective, reporting and activating resources

Liaise with Operations Control and Ground Operations departments in recovery procedures

Oversights all communications going out to customers during disruptions

Follows PCC Manual & Customer Recovery Playbook

Liaise with cross-functional functions reporting to the Senior Duty Manager in OCC in the shift

Informs and briefs respective Call Centres about major disruptions

Responsible to activate ‘Call Now’ for proactive call out campaigns

Monitors real time passenger feedback (once set-up) and managers actions accordingly

Manage systems for SMS/email notification – manage manual sending until automatic solution

Oversights system once automated systems are set-up

Feedbacks system, process and reporting improvement to the PCC Manager

Modifies SMS/email sending timing in IFST

Creates regular reporting connected to own area of responsibility, set-up by PCC Manager

Respond to ad hoc requests for management information

Identify new functional opportunities that will strengthen customer engagement

Participate in strategic projects to improve departmental performance

Being up-to date in relevant WIZZ policies and procedures as well as on-going campaigns



    Communication & Journalism


    Internet Usage✱
    Handling Pressure✱
    Analytical Thinking✱
    Organisational Management

Nationalities: No preferences



Study Levels

    Associate Degree
    High School
    Other Tertiary Education

Selection Process
2 days – 1st e-mail touchpoint
2 days – Student Certificate check
5 days – Call interview with AIESEC
7 days – Interview with the company
7 days – Technical interview with the company
7 days – Offer

Estimated process time is 30 days

Health Insurance

Interns responsibility.


Host AIESEC office
AIESEC in Budapest Business School – PSZF

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