Job Opportunity in Sri Lanka
Organization: Weligama Bay Marriott Resort & Spa
Position: Guest Relations (Russian)
Location: Colombo, Weligama, Sri Lanka
Duration: 26 Weeks
Salary:50000 LKR per month
Visa Type: Student – Resident
Deadline: February 28, 2020
Role description
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and
Main activities
Actively listen and respond positively to guest questions, concerns, and requests using brand or pro
Anticipate guests’ service needs, including asking questions of guests to better unders
Good customer care
Engage guests in conversation regarding their stay, property services, and area attractions/offering
Thank guests with genuine appreciation and provide a fond farewell.
Prerequisites
Backgrounds
-
Tourism & Hotel Management
Skills
-
Problem Solving
Event Planning
Nationalities: No preferences
Languages
-
English✱
Study Levels
-
Associate Degree
Bachelor
High School
Selection Process
2 days – Contact the EP
10 days – Conduct the interview and selection
Estimated process time is 12 days
Health Insurance
EP must have an insurance that covers all the hospitals in Sri Lanka
HOW TO APPLY
Host AIESEC office
AIESEC in COLOMBO SOUTH
aiesec.colombosouth@aiesec.net