Human Resources Officer

  • Full Time
  • Jordan



Human Resources Officer, (NO-1), Temporary Appointment (6 months with possible extension) Amman, MENARO, Jordan, #00125021, (Open for Jordanians Only)

Job no: 562899
Contract type: Temporary Appointment
Duty Station: Amman
Level: NO-1
Location: Jordan
Categories: Human Resources

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Support

The Hashemite Kingdom of Jordan is leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan’s Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion or background. Our main pillars include: Child Protection; Education; Water, Sanitation & Hygiene; Adolescent and Youth Engagement; Health and Nutrition; Social Protection; and Operations.

How can you make a difference?

A challenging and exciting opportunity has arisen within UNICEF MENARO for a committed and highly experienced Human Resources Officer. Under the supervision of the Regional Chief HR , the post will be responsible for the management, sourcing of, and engagement process of international consultants and individual contractors. The post will also engage with regional advisors to develop and manage a roster of consultants for use in surge and other human resources needs. It will also provide advice and support to country offices in all areas of consultants and individual contractors. The post will be also responsible for the management of MENA Emergency Roster deployment, HR data/scorecards, and Staff learning & development.

Specific responsibilities are highlighted below:


Staff learning & development

  • In collaboration with Office management team, LDC and HR, support the design, the implementation, the monitoring and the evaluation of newcomers induction and Office staff learning/development plans.
  • Coordinate, implement, and monitor new staff orientation.
  • Support and guide CO capacity mapping exercise, implementation, monitoring and evaluation
  • Research on efficient and cost-effective learning & development products which enable staff to develop their skills and competencies.
  • Coordinate, implement, and monitor Global and MENAR staff learning & development initiatives.
  • Be the support and the focal point for Office Learning & development committees.
  • Supports oversight of course evaluations to ensure that all learning programmes managed by the team are evaluated (achieving stated goals and desired organizational quality standards); and that lessons learned and best practices are reflected in the evolution of new strategies, processes and tools;
  • Monitors and evaluates learning interventions and training efforts, to ensure they are achieving stated goals and desired organizational quality standards; and that lessons learned and best practices are reflected in the evolution of new strategies, processes and tools;
  • Ensures appropriate data collection systems is in place to optimize data quality in support of an efficient learning management and reporting system. Oversees up-to-date information gathering and monitoring system on uptake of learning offering and services globally, for regular reporting and decision-making on learning at UNICEF.
  • Supports information and knowledge sharing by collating and analyzing data eg on user uptake of services / programmes of the unit. Ensures dissemination of key data and information on UNICEF learning activities globally.
  • Contributes to review and development of policies and guidance on learning.
  • Be the subject Matter expert for staff learning & development, capacity mapping and the advisor of the Regional HRDC.

Performance Management

  • Plan, monitor and evaluate the performance management cycle.
  • Helps develop and conduct workshops for both staff and line managers on having performance management conversations.
  • Coordinate the webinars and clinic on performance management.
  • In collaboration with the RO HRBPs, provide day-to-day performance and talent management guidance to line management (e.g., coaching, counseling, career development, career conversations, and disciplinary actions)
  • Advise hiring managers and clients on complex performance management cases.
  • Provide day-to-day performance guidance to line management and business partners so that both staff and managers are equipped with the tools to handle performance conversations.
  • Provide technical support in equipping managers with the tools to deal decisively with underperformance; and develop, motivate and stretch high performers.

HR Data Analytics

  • Collect, interpret, analyse and share HR data to help inform decision making on HR processes and strategies.
  • Support the development and implementation of data collection systems to optimize data quality.
  • Coordinate with country offices and partners to provide assistance in their HR information management

Summary of key functions/accountabilities:

  1.  Promote equity, transparency and consistency in the interpretation, determination and administration of international and local conditions of service, terms of employment, benefits and allowances in accordance with UNIUNICEF regulations and rules. Advise management and staff on correct interpretation and application of HR policies and procedures related to the hiring of Consultants and Individual Contractors and provide counselling as required.
  2.  Support the office’s administrative and technical needs for international and national consultants by implementing and administering effective and speedy recruitment procedures. Team with supervisors in the recruitment process of Consultants and Individual Contractors to ensure integrity and merit in all selection procedures while supporting the needs of managers and goals of diversity. Promote equity, transparency and consistency in the selection and placement of Consultants and Individual Contractors. Help in determining consultancy fees using market benchmarks and prevailing consultancy fees.
  3.  Ensure appropriate and timely actions for contracts extensions, terminations, and performance evaluations. Develop and implement plans, including timetables, for contract reviews, renewals and terminations; ensures timely notice to Consultants and Individual Contractors.
  4.  Provide orientation briefing to newly arriving Consultants and Individual Contractors on their benefits, entitlements and conditions of service.
  5.  Monitor potential issues; provide advice to managers/supervisors on appropriate approach to be used in managing and performance management of Consultants and Individual Contractors. Serve as HR technical resource and provide administrative and technical support in the management of Consultants and Individual Contractors.
  6.  Provide advice and administrative support to Country offices in the hiring and management of Consultants and Individual Contractors.

To qualify as an advocate for every child you will have…


University degree in social sciences or other relevant disciplines (human resources, business administration, international relations, psychology, etc). Additional professional training an advantage.

Desired: University degree in learning & development.

Work Experience:

One year of relevant professional work experience in Human Resources Management, staff learning & development, and/or HR data and scorecards management.

Desired: One-year relevant and successful professional experience managing staff learning and development.

Language Requirements:

  • Fluency in English
  • Arabic is a plus

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates with disability are encouraged to apply.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 11 Jun 2023 Jordan Standard Time
Deadline: 21 Jun 2023 Jordan Standard Time

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