Chief, Human Resources Operational Services Division

  • Full Time
  • Amman

United Nations


Posting Title: Chief, Human Resources Operational Services Division, P5
Job Code Title: Chief, HR Operational Services Division
Department/Office: United Nations Relief and Works Agency (UNRWA)
Duty Station: HQ Amman
Posting Period: 26 March 2023 – 22 April 2023
Job Opening Number: 23-Human Resources-UNRWA-205244-R- (R)
Staffing Exercise N/A

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The Chief, Human Resources Operational Services Division reports to the Director of Human Resources.

– Manages the Human Resources Operational Services Division (HROSD), ensuring that comprehensive objectives and work plans are established and met, that resources are efficiently utilized, and correct work procedures are followed; coordinates and supervises HR reform initiatives assigned to the HROSD.

– Manages the efficient and effective administration of human resources operational services including entitlements; provides interpretation and advice Agency-wide on the consistent and correct application of Staff Regulations, Rules, Directives and Instructions governing the rights, duties, benefits, and entitlements of Area and International staff.

– Manages international recruitment ensuring that required staffing levels, targets and goals are met, and advises on most appropriate talent search approaches; ensures that recruitment procedures are followed; provides advice and oversight on processes and procedures in relation to recruitment, appointment, transfer, performance appraisal and separation of staff and directly implements such actions in case of Area Staff in HQ Gaza and Amman and International Staff Agency-wide.

– Monitors the International Civil Service Commission (ICSC) for changes to International Staff entitlements and benefits and drafts relevant circulars for issuance by the Director, Human Resources; contributes to policy development and operational reforms under the leadership of the Director, Human Resources and in coordination with the HR Policy and Development Division, and drives implementation of relevant actions.

– Acts as the Gender Focal point for the Agency and as the Department’s focal point for Group Medical Insurance issues, commission related reports and analysis as required.

– Manages the performance and staff development for Division staff in collaboration with Section Heads and supports and monitors daily operations of the performance management policies and systems Agency-wide.

– Monitors Field Compliance with relevant Regulations, Rules and Operational Guidelines.

– Advises DHR on sensitive staff related issues; at her or his request, undertakes mediation, management and conflict resolution interventions.

– Provides inputs, as required, including statistical data, to the Human Resources Policy and Development Division (HRPDD) in respect of proposed policy amendments and enhancement/up-dating of policies, directives, rules, administrative instructions.

– Prepares or supports the preparation of internal and external audit replies, reports, concept papers and general HR correspondence in reply to relevant internal and external requests.

– Provides substantive leadership and support in implementing digitalization of HR involving transitioning HR processes from manual or paper-based systems to automated digital systems, including improvements to existing systems to gain efficiencies.

– Performs other duties as may be assigned by the supervisor(s) including representing HRD in inter-agency meetings and inter-agency cooperation projects as assigned by DHR; holds consultations with staff unions, government representative or inter-agency officials or missions as instructed; acts for the Director during his or her absence, with full responsibility for HRD when designated by DHR.

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.

Relating and Networking
Persuading and Influencing
Managing Complexity and Change
Delivering Results

For guidance on how to prepare for competency-based interviews:

Advanced university degree (Master’s or equivalent) from an accredited educational institution in human resource management, public or business administration, or in a related discipline such as social or behavioral science.

Work Experience
– A minimum of ten years of progressively responsible and relevant experience in human resource management, is required.

– A minimum of five years of relevant work experience in the UN system, or in international or governmental institutions at a senior supervisory level, is required.

– Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required.

– Extensive experience with recruitment, entitlement and benefit administration, preferably in the UN system, is required.

– Familiarity with human resources related regulations, rules and policies in the UN, is desirable.

– Knowledge of the Agency’s operations in the Middle East and Middle Eastern cultures and employment practices, is desirable.

Advanced university degree (Master’s or equivalent) from an accredited educational institution in human resource management, public or business administration, or in a related discipline such as social or behavioral science, is required.

Membership or eligibility for membership in a registered HRD professional body is desirable.

– Excellent command of written and spoken English.
– Working knowledge of written and spoken Arabic is desirable.

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice
Type of Contract and duration: 2 years, with the possibility of further extension.

The Chief, Human Resources Operational Services Division will be required to travel in the Agency’s area of operations and may occasionally undertake short-term relieving assignments.

Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for a temporary appointment to the same post or a similar post.

A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit:

United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

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