NPO (Human Resources)

  • Full Time
  • India

World Health Organization


NPO (Human Resources)

NPO (Human Resources) – (2301837)Grade: NO-C
Contractual Arrangement: Fixed-term appointment
Contract Duration (Years, Months, Days): Two years
Job Posting: May 4, 2023, 2:49:11 PM
Closing Date: May 25, 2023, 3:44:00 AM
Primary Location: India-New Delhi
Organization: SE_IND WR Office, India
Schedule: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings.

WHO India Country Office collaborates with the Government of India and relevant stakeholders within the framework of the collaborative Country Cooperation Strategy (CCS), to actively support the development and implementation of national health policies, strategies and plans aiming at promoting access to and utilization of affordable and quality health services and improving the financial protection against health-related risks. The Country Office contributes to providing technical support in developing national policies, strategies and activities in the area of health systems strengthening including, (i) advocating for Universal Health Coverage and building up national capacity in UHC-related matters; (ii) facilitating the adoption of evidence-based public health interventions as well as appropriate reforms/changes with a view to promote equity and accelerate the movement towards universal health coverage.

Underlying values and core functions of WHO

WHO’s mandate revolves around six (6) leadership priorities specifying (i) advancing universal health coverage; (ii} health related sustainable development goals; (iii) addressing the challenge of non-communicable diseases and mental health, violence and injuries and disabilities; (iv) implementing the provisions of the International Health Regulations (2005); (v) increasing access to quality, safe, efficacious and affordable medical products; (vi) addressing the social, economic and environmental determinants of health. The South-East Asia Region (SEAR) of WHO is made up of 11 countries, with over 1.9 billion people, with India’s population of 1.4 billion. All the Member States of WHO/SEAR (Bangladesh, Bhutan, Democratic People’s Republic of Korea, India, Indonesia, Maldives, Myanmar, Nepal, Sri Lanka, Thailand and Timor-Leste) share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying values of equity, solidarity and participation.

Mission of the WHO Country Office for India

The mission of WHO India is to improve quality of life of the 1.4 billion people in India by supporting the government in eliminating vaccine preventable and other communicable diseases, reducing maternal and neonatal mortalities, promoting healthy lifestyles, addressing determinants of health, preparing and responding to health emergencies and strengthening health systems for universal health coverage.


Under the direct overall guidance of WHO Representative to India (WR-India) and the direct supervision of Administrative Officer (AO), the incumbent will provide support in managing human resources for WCO-India and its collaborative programme / projects. The incumbent will coordinate with HRM/SEARO on HR-related matters. He/She will provide day-to-day support to WR through Administrative Officer (AO) in providing dedicated HR operational support for the overall administration and management of human resources of WCO India as follows:

  1.  Provides support on WCO human resource and organization development matters, including the promotion of innovative HR solutions to achieve strategic goal.
  2.  Ensures the articulation and integration of HR policies, procedures and systems in line with the strategic objective of the Country Cooperation Strategy of WCO-India. Adaptation of existing HR policies and the development of new HR strategies, to address emerging organization needs and initiatives. Promotes synergies and linkages across WCO-India and with internal stakeholders to drive organizational change through creative HR planning, development, and management.
  3.  Delivers quality HR support services to all in WCO-India by developing a collaborative partnership with managers and individual personnel.
  4.  Ascertains human resources requirements and participate in the implementation of the recruitment and selection process for the WCO-India, providing efficient staffing services and solutions to ensure hiring and placement of highly qualified employees to meet the country office requirements.
  5.  Ensures the effective delivery of human resource services which include updating of Human Resources Information System (HRIS) in the changing environment, delegation and decentralization of its effective usage to the field personnel, empowering them for independent decision-making without circumventing existing policies and procedures.
  6.  Participates in WCO-India management team meeting in his/her area of responsibility to ensure effective integration of HR aspects in broader administrative/management work of WCO. Represents the Organization in external meetings on HR policy questions and promote the Organization’s HR strategies and policies within the WHO system.
  7.  Oversees the Performance Management Development System (E-PMDS) and ensures its implementation and compliance within the country office; provides training to staff as required.
  8.  Briefs newly arrived staff, provide advice and guidance to staff members on entitlements and all personnel related matters, determine entitlements, review problem cases and make appropriate recommendations.
  9.  Develops and design a capacity-building plan for the country office in the use of HR tools, systems and policies and actively contribute to improved policies and practices; actively lead the incorporation of the Country Office HR team into a fully engaged network with the HRM personnel at the Regional Office level. Liaises closely with RPO on matters related to the administration of staff and contracts.
  10.  Provides authoritative advice to field staff on all HR related issues; monitoring and advisory services to staff and non-staff in the conditions of service and contractual arrangements with focus on identifying solutions for more difficult and complex cases; administration of justice and conflict resolution -coordinate HR response and ensure follow-through on action brought forward by HR staff in the team.
  11.  Supervises and trains the HR unit staff regarding the HR Contract Reforms and related rules and procedures, as well as the development of selection guidelines, Standard Operating Procedures incompliance with existing policies, synchronization of HR policies for the administration of recruitment, contract management as well as for the monitoring, control and evaluation of the policies.
  12.  Prepares substantive briefing notes and compiles pertinent statistics relating to human resources in the project and country offices.
  13.  In consultation with senior management, supports Staff Development and Learning initiatives, and contributes to the formulation of staff development and learning programmes for country office and field staff.
  14. Periodic field visits to regional areas to streamline the policies and improve compliance and implementation across units.
  15.  Performs any other duties relevant to the area of function as assigned by the supervisor.

Essential: University degree in Administration, Human Resources Management or related areas.
Desirable: Advanced university degree (Master’s degree) in human resources management, business or public administration.

Essential: At least five (5) years of work experience in various facets of human resources management. Extensive knowledge of principles and theories of human resources management and knowledge of HR rules, procedures, guidelines of UN system, some of which should have been obtained at national level.
Desirable: Seven (7) years of experience in various facets of human resource management in international organizations (including at least two (2) years of experience at supervisory level).


  • The incumbent should identify with the core values of the World Health Organization.
  • Very good ability in interpreting human resources policies and procedures and their application pertaining to all elements of human resources, analytical and negotiating skills.
    Demonstrated ability to work harmoniously in a team atmosphere and liaise with the WHO team, as necessary.
  • Practical knowledge of human resources and tools. Leadership skills with demonstrated ability to work effectively with in a team setting at national and international levels, to share information and data and make oral and written presentations on HR related matters.
  • Understanding of the potential motivating factors within national context and ability to adjust to new approaches in an increasingly complex environment. Modern management skills (planning and evaluation, etc.).
  • Capacity to prepare terms of reference and to prepare and monitor and manage the implementation of contractual agreements. Capacity to convey information and options in a structured and credible way; ability to speak and write clearly.
  • Proficiency in computer applications and ability to draft reports.
  • Knowledge of WHO/UN agencies policies, procedures and practices will be an advantage.

WHO Competencies

  • Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Moving forward in a changing environment
  • Ensuring the effective use of resources
  • Creating an empowering and motivating environment

Use of Language Skills
Essential: Expert knowledge of English. Knowledge of Hindi.

Remuneration comprises an annual base salary starting at INR 3,663,614 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher
  • Education Database (WHED), a list updated by the International Association of Universities (IAU)/United
  • Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • For information on WHO’s operations please visit:
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO
  • workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country
  • where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

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